FAQs

Your target audience comprises the specific group of people who are most likely to be interested in and benefit from your products or services. For example, in both B2B and B2C you have a specific group of potential customers where you have similar traits, interests, and needs that match what your business or product provides.

These are the primary sector or field your business belongs to, such as technology, healthcare, or retail etc.

If your industry isn't listed, simply type it into the text box or select 'Other'.

This is the duration your company has been active, in years.

These are the specific countries or regions where your business has a physical presence, conducts operations, or serves customers.

Yes, just make sure you mention the name or identity of your company accurately. If you don't have a website, at least provide any link where it can be visited - this could be any of your social media pages.

For the current phase, please note that you are limited to selecting one category within Alpha Story. This approach enables us to provide you with a highly focused and targeted strategy during the media dissemination process, optimizing your outreach to either the B2B or B2C segment. To make an informed decision, it's crucial to identify the primary focus of your business. If your primary target audience is other businesses (B2B), please select 'B2B.' Conversely, if your primary target audience is individual consumers (B2C), then kindly choose 'B2C.' This selection will help tailor our services to your specific business needs.

You have the flexibility to decide whether or not to disclose your company's annual revenue. Nevertheless, it's worth noting that sharing at least a revenue range can enhance your credibility. If you decide not to disclose the specific figure at this stage, you can always remove or adjust the number during the editing or reviewing phase, ensuring that your information aligns with your preferences.

Disruptors introduce entirely new ideas, products, or services that shake up industries and change the way things are done. Enablers take existing ideas, products, or services, and make them better, more efficient, or accessible, but they don’t necessarily revolutionize the industry. Disruptors bring the revolution, while enablers enhance what’s already existing.

For your convenience, you can reach out to us through our in-platform customer support chatbot. Additionally, you can contact us via email at hello@alphastory.co. We are committed to providing multiple channels for communication to ensure your needs are met efficiently.

We have implemented a customer support chatbot on our platform to assist you with any questions or concerns. Please note that during our office hours, our response time typically takes just a few minutes. However, outside of our office hours, response times may be extended. Rest assured, we are dedicated to providing support and will attend to your inquiries as promptly as possible.

Our office hours are from Monday to Friday, operating between 10 AM and 6 PM, Singapore time. During these hours, our team is readily available to assist you with any inquiries or support you may need.

While our quickest response times are during our office hours, we encourage you to reach out to us at hello@alphastory.co for any urgent inquiries outside of our regular business hours. We are committed to providing assistance and will make every effort to promptly address your concerns.

We have implemented a customer support chatbot on our platform to assist you with any questions or concerns. Please note that during our office hours, our response time typically takes just a few minutes. However, outside of our office hours, response times may be extended. Rest assured, we are dedicated to providing support and will attend to your inquiries as promptly as possible.

At present, our customer support chatbot does not support ticketing functionality. However, we want to inform you that we are actively working on implementing this feature in the near future. We appreciate your patience as we strive to enhance our customer support capabilities.

At present, our customer support chatbot does not support ticketing functionality. However, we want to inform you that we are actively working on implementing this feature in the near future. We appreciate your patience as we strive to enhance our customer support capabilities.

We greatly value your feedback on Alpha Story's beta launch phase. If you have any insights or suggestions to share, we invite you to participate in our survey by following the link "Survey" in our website footer. Your input is essential in helping us refine and enhance our platform.

We prioritize the protection and confidentiality of user data. To gain a comprehensive understanding of our privacy policy and how we handle your data, please refer to our Privacy Policy page at https://alphastory.co/privacy-policy. It outlines the measures we take to safeguard your information and your rights as a user.

Participating in our survey is entirely optional. Nevertheless, your feedback is immensely valuable to us as it helps us make ongoing enhancements to Alpha Story, ensuring that we consistently meet the evolving needs of all our customers. Your input is greatly appreciated.

A press release is a formal document sent to the media to announce news, while a media pitch is a personalized message directed at individual journalists. Press releases follow a standardized format and provide comprehensive information, reaching a broad audience. Media pitches are informal, concise, tailored messages aiming to capture journalists' interest by highlighting story angles and relevance, fostering one-on-one connections. In summary, press releases are formal announcements distributed widely, while media pitches are personalized pitches designed to capture a journalist's interest and encourage them to cover a specific story or topic.

It's important to note that there's no one-size-fits-all approach in this situation. When a client is unsure about the type of story they want to create, we encourage them to provide some background information about their company. Specifically, we inquire about recent developments within the company, any significant news or events that have taken place, and any notable achievements or milestones. By understanding their unique context, we can better assist in crafting a tailored and compelling story that aligns with their current situation and goals. If you are still unsure about the story for your brand, reach out to us on our in-platform customer support chat, or email us at hello@alphastory.co

It's important to note that there's no one-size-fits-all approach in this situation. When a client is unsure about the type of story they want to create, we encourage them to provide some background information about their company. Specifically, we inquire about recent developments within the company, any significant news or events that have taken place, and any notable achievements or milestones. By understanding their unique context, we can better assist in crafting a tailored and compelling story that aligns with their current situation and goals. If you are still unsure about the story for your brand, reach out to us on our in-platform customer support chat, or email us at hello@alphastory.co

Certainly, you have the flexibility to select a random story angle initially and make changes later if needed. However, it's important to keep in mind that once you have generated a story, it will count towards your allocated story generation limit (which is limited to 1 for Free users and 2 for Basic users). While you are free to explore and respond to prompts from various story types, we recommend making a well-considered choice before generating your story to ensure it aligns with your specific needs and objectives.

If a particular question does not apply to your situation, you are welcome to leave it blank. However, it's important to note that leaving multiple questions unanswered may have a significant impact on the quality of the generated story, as it relies on the information provided. If you find that you don't have the time to complete your prompts or need more time to gather the necessary information, don't worry. Alpha Story has you covered – your drafts are saved, allowing you to return at a later time to finish and refine your prompts when it's most convenient for you.

While it is possible to achieve results without sharing extensive details, it's important to bear in mind that the richness and depth of the generated story are directly influenced by the information provided. In essence, the story's content relies on the details you provide. Therefore, we recommend sharing as much relevant information as possible. The more comprehensive and specific your input, the more robust and compelling the resulting story content will be, aligning more closely with your desired outcomes. If you are worried about sharing sensitive information, you can also revisit and edit the information during the review process.

At present, we do not offer that feature. However, we are actively exploring options to implement it in the future. We encourage you to stay tuned for updates and announcements regarding any new features or enhancements to our platform.

Once you've submitted your question for review, you will receive an email confirmation acknowledging the successful submission. Subsequently, our team of Alpha Story consultants will commence the review of your story. The review process typically takes between 2-3 days to complete. Following the review, you will be promptly notified. If you have remaining review cycles, you will retain the ability to make further adjustments to your story. It's important to note that basic users are entitled to 2 rounds of review, while premium members enjoy the benefit of up to 4 rounds of review.

While your story is under review by Alpha Story, you will not have the ability to make real-time changes. Any suggestions or alterations you propose will be considered in the subsequent round of review. In the case of urgent changes, we recommend reaching out to us through our in-platform chatbox, where our team will assist you promptly to address your immediate needs.

Our review process is conducted by a team of highly experienced Alpha Story PR consultants. These experts bring their wealth of knowledge and industry insights to ensure that your story is thoroughly examined and refined to meet the highest standards.

Upon your approval, we will begin the publishing process immediately. The publishing process during our MVP stage will consist of: Collating a media list of relevant media publications for your story Reaching out to our journalist contacts to pitch your story Informing you of any interested media publications

Upon your approval, we will promptly initiate the publishing process. During our MVP stage, the publishing process will encompass the following key steps: Collating a curated media list comprising relevant media publications for your story. Leveraging our established journalist contacts to effectively pitch your story. Providing you with timely updates on any expressions of interest from media publications. This approach ensures a proactive and efficient dissemination of your story to the right audience.

Once we receive your approval to commence the publishing process, we kindly request that no further revisions to your current story be made. However, in the event of significant and time-sensitive alterations, you can promptly reach out to us through our customer service chatbot, Intercom. These significant changes include: Rectifying factual inaccuracies in your story. Addressing delays within the event or product launch timeline.

When a media publication or journalist expresses interest in your story, our team will promptly notify you via email. In addition to this notification, we will equip you with the necessary resources to adequately prepare for your interactions with the journalist. Our goal is to ensure that you are well-prepared and confident when engaging with the media.

We are unable to request specific publication dates or schedules from media publications. The timing of the publication will be contingent on the individual news timelines and preferences of the interested media outlets. We will, however, do our utmost to coordinate with them to ensure your story is published at the most opportune moment.

Regrettably, Google Authentication requires a Google account for sign-up. However, if you prefer to proceed with your work email, you do have the option to manually sign up using your work email address. We aim to accommodate your preferences and ensure a seamless registration process.

In the event that you have forgotten your password, simply navigate to the login page and select the 'Forgot my password' button. This action will redirect you to the password reset process, allowing you to regain access to your account with ease.

If you have forgotten your email address associated with your Alpha Story account, reach out to us via our in-platform customer service chatbot or email us at hello@alphastory.co.

Yes, you may choose your own password.

For more information on our privacy policy, please visit our privacy policy.

For more information on our privacy policy, please visit our privacy policy.

Your account will be activated and ready to use immediately after your account creation process.

Getting started with Alpha Story is a straightforward process. All you need to do is ensure that you have information about your company readily available. We also offer helpful resources that can guide you through the onboarding process, making it a seamless experience for you.

We offer a variety of convenient payment options to our customers, including credit and debit cards, Apple Pay, and Google Pay. This flexibility ensures that you can choose the method that suits you best when making payments for our services.

We are committed to transparency in our pricing. When you subscribe to our basic or premium plans, you can rest assured that there are no hidden fees or extra charges. Your one-time subscription grants you access to all the benefits outlined in our pricing plans, ensuring a straightforward and cost-effective experience.

During our beta phase, we are pleased to offer two distinct packages: the Basic package and the Premium Package. For a comprehensive overview of the specific benefits associated with each plan, we invite you to explore our pricing tab, where you can find detailed information to help you make an informed choice based on your needs and preferences.

At this time, we are actively in the process of refining and testing our packages to ensure they meet the diverse needs of our customers. If you have a specific requirement that you believe is not currently addressed by our existing packages, we encourage you to reach out to our dedicated sales team. You can connect with us through our in-platform customer support chatbot or by sending us an email at hello@alphastory.co. We are committed to providing customized solutions and are eager to assist you in finding the best fit for your business.

During our beta phase, story generation is allocated on a monthly basis for our members. For basic users, this means you will have access to 2 story generations per month. Additionally, your journalist outreach is also limited to 2 for basic members and 4 for premium members. Journalist outreach encompasses the compilation of a targeted media list for your story and the subsequent dissemination of your story to the media, facilitating the publication of your story in relevant outlets.

Yes, we are pleased to provide a free trial account to all users. During this trial period, you will have the opportunity to onboard your company details and generate a story of your choice. To progress beyond this stage, which includes review by our Alpha Story consultants and initiation of the publishing process to reach relevant journalists, we do require you to upgrade to either a Basic or Premium account. These upgraded accounts offer a more comprehensive suite of services and benefits to help you achieve your communication goals.

We want to assure you that there is no need to cancel your free trial account, as there is no time limit associated with it. Furthermore, you will not incur any charges if you decide to continue as a free user or if you opt not to proceed with our services. We believe in providing flexibility and choice to our users, allowing you to make the decisions that best align with your needs and objectives.